Sometimes the best way to uncover a solution to a problem is by looking at it from a different point-of-view. Hospitals rely on many different applications and connected devices to deliver high-quality, efficient care to their patients. Should just one of these applications start to experience WiFi performance problems it can be a nightmare for IT teams to troubleshoot what exactly is causing the issue.
Fortunately, there is a specialized test that can help.
This type of assessment is called an application performance test and it's a great way to not only fix your current application problems, but also prevent them before they happen.
Here's a general overview of how application performance testing can help improve your hospital's Wi-Fi performance.
A New Perspective
When things go wrong it can be challenging to figure out which area of your system is to blame. All you know is your applications aren't working correctly and your end-users are starting to complain that "the Wi-Fi is terrible."
There are many pieces to the puzzle. Is it simple user error? Is it the device itself? Is it your infrastructure?
With application performance testing you can now simulate whatever application you're trying to run and see it from the point-of-view of the end-user.
For example, let's say you have doctors that are trying to use their smartphones or tablets to access EMR/EHR information. With this type of test you can simulate this exact activity as the doctor experiences it to see how it performs on the network.
You can then take your results and compare them to industry benchmarks to see how you measure up.
Wi-Fi Problem Prevention
Are you planning on allowing new devices through a BYOD program or implementing a new EMR/EHR program? Maybe you're adding more beds and therefore more users to your network?
In any case, application performance tests can be set-up to run "what-if scenarios" that will simulate these updates to examine how they would affect your wi-fi performance, again from the point-of-view of the end-user.
This can be an invaluable tool to make sure you're network can properly support these changes before they happen. This saves not only time, but also money and your patient satisfaction scores.
A Better User Experience
A growing concern for every hospital today is the user experience, not just from hospital staff and administrators but from their patients and guests as well.
Wi-Fi management platforms can provide a lot of data, specifically the health of your network, but what does this data say about what your end-users are actually experiencing?
Performing an application performance test can give you deep insights into the performance of your applications and devices that other tests or Wi-Fi management tools typically can't.
When we talk about wireless network design and the WiFi engineering process we always say there are four areas you need to address to create a reliable network, they are:
- The physical environment
- The Devices being used
- The Applications being used
- The different types of End-Users
It's important to understand what type of tools or in this case tests you have at your disposal to create the most reliable, safe and easy to manage wireless platform possible.
Application performance testing is one of those options; not only to diagnose and treat but to also be proactive in your efforts to create a successful hospital wireless network.
At SecurEdge, we deliver affordable, robust, and secure wireless platforms – it’s all we do. If you have any questions about application performance testing or would like to discuss an upcoming project, please get in touch with us here.