The SecurEdge Blog

Providing fast, reliable and secure WiFi is critical in the hospitality business. Whether you're managing the wireless network for a chain of trendy coffee shops or overseeing the infrastructure of an all-inclusive resort, having the right tools and services can not only make your job a lot easier, but improve customer satisfaction and overall success of your business. 

The Meeting’s Industry, like most industries, has changed dramatically over the last decade, as new technology has reshaped the way we communicate and share our ideas and experiences. Events like Ted Talk, Atmosphere and Comic Con, rely on fast, reliable and secure WiFi to not only meet the demands of attendees who are busy hash-tagging and live tweeting the event, but to support the presenters, event coordinators, vendors, venue hosts, and IT team who all work tirelessly to bring the event together.

Today’s travelers are tech savvy and tech reliant, and they just won’t stand for slow, unreliable WiFi at a hotel or resort. If they can’t quickly and painlessly send work emails, attend Skype meetings from their room, or stream movies on their laptops, they’ll hop on Yelp (even if they have to wait until they get home for a better WiFi connection!) and write a bad review. And worse, they’ll probably check into a different hotel on their next trip.

If you’re considering partnering with a company that provides managed network services—or you already have—what precisely would they be doing, and what kind of value would it bring to your business?

Today’s hospitality approach is more customer-centric than ever, because most hotel and resort operators understand the negative impact that one bad Yelp or TripAdvisor review can have on customer retention and new business. On the flip side, positive online reviews drive hospitality business. In a recent article from BigHospitality, "Over 25 percent of TripAdvisor users either stayed at hotels longer, spent more, or undertook more activities as a result of using the website."

You already know that the best way to eat an elephant is one bite at a time. But did you ever think of your business’s Wi-Fi network as an elephant?

We get really excited when we hear from IT leaders and other key decision makers looking to learn more about WiFi as a Service. When they ask us a question, that means they’re one step closer to simplifying the way they provide secure WiFi for their business or school.

When was the last time you plugged a cord into a device to access the Internet? If you had to, could you even locate one of those bright blue ethernet cords? Maybe you’ve got one jumbled in a drawer somewhere, wrapped around some rewritable blank DVDs and a digital camera—relics from a different technological time.