Why do people hate going to the DMV, is it because it’s usually costs money? Maybe it’s because a lot of the time you have to get your picture taken? While these might contribute to your hatred of the DMV, the real answer is because you know you’re about to wait in line for a very long time. In healthcare, waiting has become a pain to everyone involved, but it doesn’t have to continue to be this way.
Here’s a quick guide on how you can eliminate patient wait times using real-time location systems.
Ask the Right Questions
How can you expect to decrease inefficiencies like patient wait times if you don’t know why or where your problems are happening?
You have to map out your current processes and workflows to get a clear picture of your current operations. It’s a great idea to talk to your department leaders and your staff that run these processes every day to get their input on how you can improve.
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From here you can start to map out new processes that will be built around specific technology pieces that will help improve or eliminate the problems.
Using Technology to Measure Your Success
All hospitals have different strategies and methodologies in place, and these strategies encompass everything from improving patient satisfaction, decreasing the amount of lost assets, to as in the this article decreasing patient wait times.
But how do you measure your success? Better yet are you measuring your success? A lot of hospitals implement new devices, new services and have no way of knowing what’s happening or not happening.
Technologies such as RTLS, RFID tags, IR badges, beacons, IR sensors (to name a few) when paired with the right big-data systems gives you the visibility and accuracy to understand what’s happening so you can make better decisions to do things like decrease wait times.
Real-time location systems can offer you 100% accurate insights into the entire care delivery process, telling you how long it took for each patient to go through each stage. For example, how long it took for a patient to go from walking in the front doors to registration to how much time they spent with the doctor or nurse.
Understanding your processes at this level of detail allows you to make smarter decisions to optimize or even completely re-evaluate your current processes to deploy new improved methods, not based on ideas but based on real data.
Improving patient satisfaction is your strategy or your goal, technology enables you to actually do it.
If you have any questions about real-time location systems or how to leverage technology to drive results please contact us here, we’d love to see how we can help.