How Does a Managed WiFi Subscription Work? Part 2: Deployment and Support
In Part 1, we covered the first two steps in our proprietary services process that's included with a managed WiFi subscription:
- and design.
To recap: We start by gathering all the relevant data on your wireless environment and goals. There are so many variables that can affect your wireless network design, roughly falling under these five categories: industry, coverage, devices, users, and applications.
We’ll combine the information we gather from you with the data we’ve collected over the years to come up with a custom WiFi design for your environment.
After the initial analysis and design legwork is done, we’re ready to deploy your wireless network!
Analyzing your environment and then producing the right wifi design is one thing; actually engineering a solution and physically installing it poses a whole other challenge.
When we engineer wireless networks, we factor in future growth and change so that your network can meet tomorrow’s WiFi demands. When we deploy that network, we’re doing so in a way that can be scaled over time.
There’s a big difference between engineering and deploying a network for a bank with 100 locations and doing the same thing at a hotel and resort in the Caribbean.
Our main goal when deploying your network is making sure we have the least amount of impact on your business operations. We know that you can’t afford downtime when upgrading your network.
Deploying an enterprise-grade WiFi network requires a highly specialized skill set. We’ve talked before about the technical barriers to designing an enterprise-grade wireless network, and these same barriers apply to installing that network properly.
We often get called in at the point where an organization has tried to install their WiFi network themselves, and it’s not performing the way they expected. They would have saved a lot of money and headache if they had reached out to us earlier.
One common mistake we’ve seen over the years is the idea that you can stop at Step 3, Deploy. “We’ve installed all of these great components, our network is up and running, so our work here is done!” Right?
As a managed WiFi provider, we aim to help our customers rethink the idea that a wireless network is static. In fact, it’s more like a living thing.
If you’re a college campus, for example, you know that the number of devices your network will have to support is growing almost daily. In other industries, it might be the Internet of things, where more and more traffic is put on your wireless network.
So, you have to ask yourself, “What do I need to do to support this infrastructure going forward?”
The answer is using a support system that is dynamic, scalable, and based on SLAs and performance. The right support system should do three things:
From power and access points to controllers and switches, we use our proprietary cloud to monitor all the components we’ve installed. We can set up alerts on critical components so that we can address problems before they impact your WiFi performance.
And because security is the foundation of everything we do, we’ll monitor your network and stay on top of the ever-evolving threats to it. Think of us like your older brother who won’t let bullies (in this case, hackers) steal your lunch money.
Your networking components will need occasional software updates and fixes, which we can do without disrupting your business.
One of the ways we help customers stay ahead of any wireless issues and prepare for tomorrow’s wireless needs is by measuring WiFi performance from the end user’s perspective.
This window into the end user’s experience allows us to be proactive rather than reactive regarding the health and status of your WiFi network, keeping your end users happy and productive.
Even if you’re convinced of the need to actively support your wireless network over time, the question remains: “Can my IT department, team, or person handle that?”
This is another common mistake we see. There are two main obstacles:
1) the level of expertise required to properly manage, support, and troubleshoot an enterprise-grade wireless network.
2) the time involved to do so on an ongoing basis.
There’s a long, expensive on-ramp required to get the necessary personnel and software in place to properly do wireless network management and support in-house, and this is another reason why businesses should consider a subscription.
WiFi as a Service
With user demands increasing and technology changing seemingly every day, there is more pressure than ever on businesses to deliver wireless like they do any other utility.
A SecurEdge WiFi subscription is the easiest way to purchase an enterprise-grade wireless network. Also known as WiFi as a Service, our subscription platform combines all of the hardware, software, and managed services you’ll ever need into one manageable monthly number.
There are no up-front costs, you can easily scale as your needs change, you’ll have a rock-solid platform to take advantage of things like the IoT and business intelligence, and most importantly, you’ll be able to focus both your time and capital into other mission-critical areas of your business.
Want to learn more? Take a look at our pricing page to compare our different subscription packages.
Dana Adams blogs regularly for SecurEdge and other tech companies. She believes technology should serve people, not the other way around. When she's not blogging, you'll find her enjoying the outdoors with her family and two rescue dogs.