Hospitality WLAN Design: What Guests Want and Expect During Their Stay

What do hotels all have in common?

Besides beds and housekeeping, every hotel today requires fast, reliable, secure wifi access for their guests and staff. 

Over the last 5 years or so the number of mobile devices carried by travelers has increased dramatically. In addition, the applications these devices are running have also become heavier and heavier from a bandwidth perspective, meaning they can cause some serious wifi performance issues.

Basically, the mobile world we live in today has outpaced the coverage-based WLAN designs of the past. 

We couldn't agree more with Hotel Internet Services when they said, "Wi-Fi is no longer an amenity, it has become a utility, as important as running water and electricity." 

Today, even the best wireless network designs need to be updated and refreshed every 3-4 years, tops. 

Thinking about wireless and mobility as a utility will have a huge impact on how you plan and budget your hotel's wifi needs. You wouldn't ask hotel guests to go without electricity would you, so don't make them go without proper connectivity either. 

Deploying a proper wireless network is the foundation for being able to support your guests needs and expectations like streaming video, multiple-devices, and a better hotel experience (happy guests = referrals and repeat customers).  

It's important to understand your customers so you can deliver the services and customized experiences they're looking for, in this case a reliable hotel wifi network. 

Here's a very cool infographic from Hotel News Now that details a recent study from Hotel Internet Services called, "An Intimate Look At Hospitality Wi-Fi: A Study of Guests and Hoteliers".  

The Wi-Fi engineering process is complex and it takes a lot of experience and knowledge to get it right. You can't just throw up some access points, call it a day and expect to see positive results. 

If you're curious at how well your hotel is currently performing, visit hotelwifitest.com and see for yourself.

Check out the infographic below!